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We empower children and families to reach
their potential now and throughout life.

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Operations Manager

Status: Exempt

Mission Statement:

At Mid-Cumberland Head Start we empower children and families to reach their potential now and throughout life.

Job Summary:

The Operations Manager supervises the Area Manager team and is responsible for the effective and efficient operation of HS centers.

  • Supervise the Area Manager Team. Conduct weekly, bi-weekly, and/or monthly supervision activities with staff to provide professional coaching and development.
  • Coach and support Area Manager team to ensure they have the necessary tools and resources needed to optimize performance and ensure established program goals and service delivery is achieved at the highest quality level, in a timely manner, and within budget; and ensure a seamless service delivery to children and their families.
  • Serve on project teams to support organizational initiatives. Actively participate in collaborative and cooperative efforts and activities with the Head Start leadership, agency leadership, education team and cross-functional teams. 
  • Develop and maintain strong working relationships with classroom teachers, staff, children, and parents to ensure the children are receiving a quality learning experience.
  • Ensure compliance with agency, state and federal standards; along with licensing requirements.
  • Conduct monitoring of centers to ensure they are in safe and healthy operation and in compliance of laws and regulations.
  • Work with Area Managers to evaluate weather conditions and make recommendations for delayed openings or school closures.
  • In consultation with senior leadership, consult with Area Manager about appropriate disciplinary action for center staff and be present when actions occur.
  • Work with Director and Data & Enrollment Manager to ensure funded slots are filled at all times and waiting lists are maintained.
  • Monitor food and supplies purchasing, completing first level review of purchases to ensure they are reasonable, allowable and allocable.
  • Maintain license compliance files for all centers. Oversee the annual licensing process for all centers licensed by DHS, and maintain license compliance files for all centers.
  • Plan and provide training and technical assistance for staff and parents to assure component service delivery and integration of program services in compliance with the programs policies and procedures and the Head Start/Early Head Start Performance Standards.
  • Complete the first level of the parent complaint resolution process.
  • Monitor the documentation, recordkeeping, and reporting requirements for the assigned service components
  • Serve as an advocate for Head Start families when necessary.
  • Complete and manages special projects and assignments delegated by the Associate Director/Program Director/Executive Director to assist in the administration and operation of the program.
  • Recruit children for the Head Start and Early Head Start Programs.
  • Attend and participate in meetings, work groups, team meetings, committees, workshops, individual training and training conferences as assigned, which may include local, state, regional and national groups.
  • Work to obtain volunteer and in-kind contributions for the Agency.
  • Comply with all Head Start Performance Standards, Mid-Cumberland Community Action Agency Policies and Procedures, and other applicable Early Childhood Standards such as DHS Licensing Standards and NAEYC Accreditation Standards.
  • Other duties as assigned by Supervisor.


  • B.S./B.A. in ECE, Child Development, or related field
  • Minimum of 3 years of Head Start experience and 3 years of supervisory experience